What makes good hospitality

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It is mandatory to procure user consent prior to running these cookies on your website. Home - Magazine - Why is hospitality important in businesses? Why is hospitality important in businesses? It ensures you gain loyal customers In the hospitality industry, the customer is always your focus.

Good hospitality will separate you from the pack There are millions of hotels, bars, resorts and other hospitality-focused institutions out there, but there is always room for a good product. It will help your business grow Excellent hospitality means excellent growth. View similar stories. Or both? Organised To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organised and multitask without dificulity.

Teamwork Successful employees of the hospitality industry work well with others, you need to be a productive team member. The hospitality industry offers a wide range of career options. To be successful in the industry, you need certain qualities that employers look for and customers expect.

Author: Complete Hospitality Training Skills. Subscribe via RSS. Complete Hospitality Training Skills. Hotels, a common type of hospitality business, understand the importance of this.

Hotels often have a front desk with a concierge who can provide guidance on local attractions, transportation, room amenities, and much more. If a guest wants a recommendation on which local attraction to visit, they may call the hotel's front desk to ask the concierge. Alternatively, guests may call the hotel's front desk to request additional towels, new bed linens, or even first-aid supplies.

Great hospitality is catering to your customer's needs, whether it's a hotel, restaurant, cafe, or any other type of hospitality business. Great Hospitality is a Positive, Friendly Attitude It takes more than just catering to a customer's needs to create great hospitality. Workers must also maintain a positive and friendly attitude while communicating with customers.

When an employee has a negative attitude, it reflects poorly upon the business that they work for. Customers will assume that the business treats all of its customers this way, so they may be less likely to return in the future.

Great Hospitality is Going the Extra Mile A defining factor that separates successful hospitality businesses from their less-successful counterparts is that they go the extra mile for their customers. When a customer requests something, for example, they'll bring the customer the requested item as well as a related item. Because the customer wasn't expecting the second item, it shows that the business truly cares.