Why is sensitivity training important

For this reason, having a safe, non-judgmental zone, and an instructor who is sensitive to the many topics within the training are integral parts of successful sensitivity training delivery. TTA has a variety of training offerings in the areas of diversity and inclusion, anti-sexual harassment, and sensitivity training.

In each of our training sessions, we ensure that the delivery of the training is conducted with sensitivity equal to the actual content of the training. Again, being sensitive in providing sensitivity training is of critical importance for the training to be successful. All Rights Reserved. Terms of Use Privacy Policy. Sensitivity training is designed to make people aware of group dynamics and their own behavior and traits within that group.

It helps individuals to develop their own potential via group therapy and discussion. Some essential steps much needed are as follows-. He fails to realize that sometimes he is crossing the line and hurting others, although unintentionally. One day he did so with his superior who instead of reprimanding him for it asked him to attend the sensitivity training meeting on a compulsory basis for at least three months.

Every good organization needs to be invested in the well-being of the people they hire. Share this: on Twitter on Facebook on LinkedIn. Telephone Customer Service. Customer Service Facts. Action Ideas to Deal with Difficult Customers. Dealing with Customer Complaints — B. Sensitivity Training Sensitivity training is a developmental technique aimed at increasing the satisfaction of employees by raising awareness about certain individual prejudices that they might have and by helping them learn how to overcome those and become more sensitive towards their colleagues.

It Raises Cultural and Diversity Awareness Whether you like to hear it or not, some of your managers are bound to be biased and prejudiced.

It Solves Communication Issues I have touched upon the topic of communication above. It Changes Unwanted Behavior Certain types of behaviors can harm not only the harmony within an organization, but also its relationships with vendors, clients and customers.

It Shows Support When the people who work for you notice that you are making an effort towards raising diversity and cultural awareness, they will feel protected and supported in the environment. With more than 20, members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions. Being able to communicate better in an interpersonal way with their manager or supervisor will also make it easier for employees to reach out for help regarding work and non-work-related issues. As employees gain awareness of their differences, issues like harassment, bullying, and other types of discrimination will decrease. Additionally, all information gathered during these interactions can help identify employees that can potentially be creating a hostile work environment.

This makes it easier for the issue to be addressed in an effective manner. You can see how sensitivity training can be even more efficient than reprimanding your employees, but it is important that you deliver it correctly.

Sexual orientation , political ideology, and even different personalities in the group can make training sessions more challenging than you thought. Here are a few tips to successfully incorporate sensitivity training in your workplace:. You would be surprised at how much you can actually learn from your employees when they are allowed to be sincere. The training environment should allow people to feel comfortable and speak up about their concerns knowing they will be taken seriously.

When an issue is raised by a group member, it will cause a variety of feelings among the participants. They should be encouraged to verbally express these feelings and examine them so everybody can be understood.